Matuz Digital - Terms & Conditions

Last Updated: 1/25/2026

IMPORTANT: THIS DOCUMENT IS NOT LEGAL ADVICE.

These Terms & Conditions are a general business template intended to describe how Matuz Digital operates and to set expectations for Website use, services, products, and deliverables. Laws vary by jurisdiction and industry. You are responsible for obtaining professional legal and tax guidance for your specific situation. Nothing here creates an attorney-client relationship.

Table of Contents (Convenience Only)

1. Introduction and Agreement

2. Definitions and Interpretation

3. Eligibility, Authority, and Client Representations

4. Changes to These Terms

5. Notices, Electronic Communications, and Consent

6. Website Use, Acceptable Use, and Restrictions

7. Accounts, Security, and Access Credentials

8. Intellectual Property - Website Content and Branding

9. User Submissions, Feedback, and Communications

10. Copyright and DMCA-Style Takedown Process

11. Service Catalog and Scope of Work Framework

12. Quotes, Estimates, Proposals, and Statements of Work

13. Client Responsibilities and Cooperation

14. Content Provided by Client; Rights Clearance

15. Revisions, Change Requests, and Scope Control

16. Approvals, Proofing, and Deemed Approval

17. Abandoned Projects; Reactivation; Restart Fees

18. Deliverables, Formats, Compatibility, and Handover

19. File Retention, Archiving, and Backups

20. Third-Party Platforms and Dependencies

21. SEO, Marketing, Advertising, and Performance Disclaimers

22. Accessibility and Third-Party Accessibility Limits

23. Use of AI and Automation Tools

24. Confidentiality and NDAs

25. Portfolio Use, Publicity, and Attribution

26. Testimonials, Reviews, and Public Feedback

27. Pricing, Payments, Deposits, and Billing Rules

28. Late Payments, Chargebacks, and Collections

29. Taxes, Duties, and Customer Responsibility

30. Promotions, Coupons, Gift Cards, and Store Credit

31. Subscriptions, Retainers, and Maintenance Plans

32. Digital Products; License Terms

33. Physical Products; Print-on-Demand; Manufacturing Variations

34. Shipping, Delivery, and Risk of Loss

35. Returns, Replacements, and Cancellations

36. Refusal of Service and Content Standards

37. Disclaimers and No Warranty

38. Limitation of Liability

39. Indemnification

40. Force Majeure

41. Compliance, Regulated Industries, and No Professional Advice

42. Export Controls and Sanctions

43. Privacy, Cookies, Analytics, and Data Handling

44. Security Disclaimer

45. Termination and Suspension

46. Dispute Resolution, Governing Law, and Venue

47. Miscellaneous Legal Terms (Severability, Waiver, Assignment, Survival)

48. Contact Information

Schedule A: Service Descriptions

Schedule B: Deliverables and File Formats

Schedule C: Print and Color Expectations

Schedule D: Billing Examples and Common Scenarios

Schedule E: Acceptable Use Expanded

Schedule F: Basic Data Processing Addendum (DPA) Concepts

Appendix 1: Glossary of Terms (Extended)

Appendix 2: Practical Scenarios and Examples (Non-Binding)

1. Introduction and Agreement

Welcome to Matuz Digital ("Matuz Digital," "we," "us," or "our"). Matuz Digital provides creative and digital services, including website design, branding and identity development, promotional and marketing design, consulting, and related deliverables. We also operate Quick Flyers, a subdivision focused on flyer and promotional design, including print-ready exports. From time to time, we may offer limited physical products (such as branded merchandise) and digital products (such as templates, downloads, and design assets).

These Terms & Conditions ("Terms" or "Agreement") form a legally binding contract between you and Matuz Digital. They govern your use of the matuzdigital.com Website (including related pages, subdomains, forms, and content), and your purchase or use of any Services or Products offered by Matuz Digital.

By visiting the Website, submitting an inquiry, requesting a quote, booking a project, paying an invoice, purchasing a product, approving deliverables, or otherwise engaging with Matuz Digital, you agree to these Terms in full. If you do not agree, you must stop using the Website and refrain from purchasing Services or Products.

These Terms apply to all visitors, clients, customers, purchasers, and users. When we say "you" or "your," we mean any individual or entity interacting with Matuz Digital, whether for personal or business purposes. If you use the Website or Services on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

Nothing in this Agreement constitutes legal, tax, financial, insurance, housing, or professional advice. Matuz Digital is a creative and digital services provider. You are responsible for seeking appropriate professional guidance for compliance, disclosures, and industry-specific requirements. Any examples we provide are illustrative only and not a guarantee of results.

2. Definitions and Interpretation

For clarity, the following definitions apply throughout this Agreement. If a term is not defined here, it has its ordinary meaning in commercial and internet practice. Headings are for convenience only and do not affect interpretation.

• Company / Matuz Digital: Matuz Digital and its owner(s), operators, contractors, affiliates, successors, assigns, and any existing or future subdivisions or brands, including Quick Flyers.

• Quick Flyers: A subdivision of Matuz Digital focused on promotional design, flyer design, and print-ready marketing materials.

• Client / Customer / You: Any individual, business, organization, or legal entity that accesses the Website, requests information, purchases Services or Products, or otherwise interacts with Matuz Digital.

• Website: The matuzdigital.com website and any associated pages, subdomains, landing pages, or digital properties controlled by Matuz Digital.

• Services: All creative, consulting, design, branding, marketing support, and related professional services offered by Matuz Digital or Quick Flyers.

• Products: Any physical or digital goods sold or offered by Matuz Digital, including branded merchandise, downloadable assets, templates, or other items.

• Deliverables: Any work product provided as part of the Services, including drafts, mockups, layouts, graphics, exports, files, and final outputs.

• Third-Party Provider: Any external vendor, platform, supplier, print-on-demand partner, shipping carrier, payment processor, or service not owned or controlled by Matuz Digital.

• Order: Any purchase of a Product or booking of a Service, including checkout purchases, deposits, invoice payments, and written acceptances.

• Scope of Work / SOW: A written description of the Services and Deliverables to be provided, including timelines, pricing, revision limits, and responsibilities.

The words "including," "for example," and "such as" mean "including without limitation." The singular includes the plural and vice versa. If these Terms are translated, the English version controls to the extent permitted by law.

3. Eligibility, Authority, and Client Representations

By using the Website or engaging with Matuz Digital, you represent and warrant that you are at least eighteen (18) years old (or the age of majority in your jurisdiction), and that you have the legal capacity to enter into a binding agreement. If you are under the age of majority, you may not use the Services or purchase Products without a parent or legal guardian's consent.

If you are acting on behalf of a business or other entity, you represent that you have the authority to bind that entity to this Agreement. You also represent that all information you provide to us is accurate, complete, and current, including contact information, billing information, and any project details.

You agree that your use of the Website and engagement with our Services is voluntary, and that you are responsible for the decisions you make based on our work. You agree not to misrepresent your identity, your authority, or your intentions when communicating with Matuz Digital.

4. Changes to These Terms

We may update, modify, or replace these Terms at any time. Changes become effective when posted on the Website. The "Last Updated" date at the top reflects the most recent version.

Your continued use of the Website or Services after changes are posted constitutes acceptance of the updated Terms. If you do not agree to the updated Terms, your sole remedy is to stop using the Website and discontinue engagement with Matuz Digital.

We may, but are not required to, provide additional notice of material changes. You are responsible for reviewing these Terms periodically.

5. Notices, Electronic Communications, and Consent

By using the Website, submitting a form, requesting a quote, or purchasing a Service or Product, you consent to receive communications electronically, including by email, online forms, invoices, payment processor notifications, and platform messages.

You agree that electronic communications, approvals, and records satisfy any legal requirement that such communications be in writing. Approvals may include email confirmations, text-based confirmations, invoice payments, or other written acknowledgments.

Notices to Matuz Digital should be sent to matuzdigital@gmail.com. Notices to you may be sent to the email address or contact method you provide. You are responsible for maintaining current contact information.

We may keep records of communications and approvals for operational, accounting, and dispute-resolution purposes. We may also use reasonable screenshots or exports of communications as evidence of approvals where needed.

6. Website Use, Acceptable Use, and Restrictions

You may use the Website to learn about our Services and Products, submit inquiries, place orders, and access information we intentionally make available. You agree to use the Website only for lawful purposes and in a manner that does not harm Matuz Digital, our users, or third parties.

You agree not to attempt to interfere with the Website's security, servers, networks, or performance, including by attempting unauthorized access, introducing malware, performing denial-of-service attacks, scraping content, harvesting data, or exploiting vulnerabilities.

You agree not to copy, reproduce, republish, or distribute Website content without prior written permission, except where such use is expressly allowed by law (for example, limited fair use). You may not use our branding, logos, or designs to create confusion or imply endorsement.

We may restrict, suspend, or terminate access to the Website at our discretion, including if we believe you have violated these Terms or pose a security risk.

7. Accounts, Security, and Access Credentials

Some features or services may require you to provide account credentials, platform access, or administrative permissions (for example, a website builder account, domain registrar login, or social media access). Unless otherwise agreed, you are responsible for maintaining your accounts and their security.

You agree not to share login credentials with unauthorized persons. If you provide credentials to Matuz Digital, you represent you have authority to do so and you understand that sharing access carries inherent security risks. You agree to revoke access when no longer needed.

We may request that you use best practices such as strong passwords, two-factor authentication, and role-based permissions. If you decline, you accept the increased risk of unauthorized access, loss of data, or account compromise.

We are not responsible for third-party account suspensions, password resets, platform outages, policy enforcement, or security incidents that are outside our control.

8. Intellectual Property - Website Content and Branding

The Website and its content, including text, graphics, designs, logos, trademarks, and overall look and feel, are owned by or licensed to Matuz Digital and are protected by intellectual property laws. Except as expressly permitted, you may not use, copy, or distribute Website content without our written permission.

Matuz Digital and Quick Flyers names, logos, and brand elements are proprietary. You may not use them in a way that suggests sponsorship or endorsement without prior written consent. You may not register confusingly similar domain names, social handles, or brand identifiers.

If you provide suggestions, feedback, or ideas to Matuz Digital, you agree we may use them without obligation to you, unless otherwise agreed in writing. This does not transfer ownership of your proprietary business information or confidential materials provided under an NDA.

9. User Submissions, Feedback, and Communications

When you send us messages, submit forms, upload content, or otherwise communicate, you agree that you will not send unlawful, infringing, defamatory, or harassing content. You also agree not to send sensitive information you do not wish to share, unless it is necessary for the project.

You grant Matuz Digital a limited right to use your submissions for the purpose of performing Services and fulfilling Orders, including reviewing, editing, and incorporating approved content into Deliverables. We do not claim ownership of your original content, but we require permission to use it as needed to do the work.

You agree that communications may be stored and processed for operational purposes. If you need confidentiality beyond ordinary business practices, request it in writing before sharing materials.

10. Copyright and DMCA-Style Takedown Process

We respect intellectual property rights. If you believe content on our Website infringes your copyright, you may submit a written notice to matuzdigital@gmail.com with: (a) your contact information; (b) identification of the copyrighted work claimed to be infringed; (c) identification of the infringing material and its location; (d) a statement that you have a good-faith belief the use is not authorized; (e) a statement under penalty of perjury that the notice is accurate and you are the owner or authorized to act; and (f) your physical or electronic signature.

Upon receiving a proper notice, we may remove or disable access to the material and may contact the user who provided it. If you believe material was removed in error, you may submit a counter-notice with sufficient information and statements required by applicable law. We may, but are not required to, restore material if the matter is resolved.

Abuse of takedown processes may result in refusal of service or other remedies. This section is provided as a procedural framework and may be updated to match applicable law.

11. Service Catalog and Scope of Work Framework

Matuz Digital offers Services that may include website design, branding, creative assets, consulting, and promotional design. Quick Flyers focuses on flyer design and print-ready promotional materials. Our specific offerings may change over time and may be described on our Website, in proposals, or in written communications.

Unless otherwise agreed, Services are provided on a project basis. Each project may have its own Scope of Work (SOW) describing deliverables, timelines, revision rounds, payment terms, and responsibilities. If a conflict exists between a written SOW and these Terms, the SOW controls for that project to the extent of the conflict.

We may decline projects at our discretion, including where we believe a project is not a good fit, where the requested content appears unlawful or unethical, or where we lack capacity.

12. Quotes, Estimates, Proposals, and Statements of Work

Quotes and estimates are based on the information you provide at the time and are not binding until accepted in writing and required payment is received. Estimates may change if scope, timeline, complexity, or requirements change.

A proposal or SOW may include deliverables, assumptions, exclusions, revision limits, and deadlines. You are responsible for reviewing proposals carefully and asking questions before acceptance.

Unless otherwise stated, quotes may expire after a reasonable period due to changing costs and availability. If you return after a long delay, we may issue an updated quote.

13. Client Responsibilities and Cooperation

To complete work effectively, you agree to provide required content, assets, instructions, and approvals in a timely manner. You agree to respond to requests for feedback or decisions within reasonable timeframes, especially when a project has a deadline.

You are responsible for the accuracy and legality of your business information and claims, including pricing, promotions, dates, addresses, phone numbers, disclaimers, and compliance text. If you request we use specific text, you assume responsibility for that text.

Delays caused by you may extend project timelines and may require rescheduling. Delays do not constitute a breach by Matuz Digital. Where appropriate, we may charge a reactivation fee for restarting projects after extended inactivity.

14. Content Provided by Client; Rights Clearance

You represent and warrant that all content you provide is owned by you or properly licensed for your intended use. This includes logos, images, videos, fonts, brand names, slogans, and written copy. You agree not to provide content that infringes third-party rights.

If you request use of third-party materials, you are responsible for obtaining any required permissions. If you are unsure, you should consult legal counsel or request licensed stock assets through appropriate providers.

If a third party claims that your content violates their rights, you agree to cooperate in addressing the claim and to indemnify Matuz Digital for losses arising from your content.

15. Revisions, Change Requests, and Scope Control

Unless otherwise stated in writing, design projects include a limited number of revision rounds (commonly 1 to 3). Revisions are intended for refinement of an agreed concept, not for repeated changes in direction or entirely new concepts.

A request may be treated as out-of-scope and billed separately if it changes the target audience, campaign, format, platform, or if it introduces new deliverables not included in the original scope. We may require approval of additional fees before performing out-of-scope work.

You agree to provide consolidated revision requests when possible. Multiple small revision messages may be treated as multiple revision rounds, especially if they create repeated work cycles.

16. Approvals, Proofing, and Deemed Approval

You are responsible for proofreading and verifying deliverables before approval. This includes spelling, grammar, dates, pricing, phone numbers, addresses, URLs, QR codes, disclaimers, and any legally required disclosures. We recommend you have another person review critical materials prior to final approval.

When you approve a draft or final deliverable (by email, message, or written confirmation), that approval is final for that version. Changes requested after approval may be billed as additional work.

If you do not respond to a request for approval within a reasonable time and you have indicated a deadline, we may treat the deliverable as deemed approved for the purpose of meeting the schedule. If you do not want deemed approval, you must notify us in writing.

17. Abandoned Projects; Reactivation; Restart Fees

If you become unresponsive or fail to provide required inputs for an extended period, your project may be classified as abandoned. Typical inactivity periods may range from 14 to 30 days depending on project complexity, but we may classify a project as abandoned sooner if deadlines are missed or if your inaction prevents progress.

Abandoned projects may require a reactivation fee or restart fee to resume work. The fee accounts for context switching, re-review of materials, re-planning, and schedule reallocation. In some cases, we may require a new proposal if scope, costs, or availability have changed.

Payments already made are generally not refundable for work performed or time reserved. If you abandon a project after work begins, you may forfeit remaining project time or reserved scheduling slots.

18. Deliverables, Formats, Compatibility, and Handover

Deliverables may be provided in standard formats such as PDF, PNG, JPG, SVG, or other file types appropriate for the project. Unless explicitly included, editable source files (for example, layered design files) are not provided. If you want editable files, you must request them in writing and additional fees may apply.

You acknowledge that file appearance can vary across devices, software, browsers, and printers. Colors may display differently due to screen calibration and printing methods. We are not responsible for variations introduced by third-party software or hardware.

Delivery may occur through email, cloud links, platform downloads, or other transfer methods. You are responsible for downloading and backing up deliverables upon receipt.

19. File Retention, Archiving, and Backups

We may retain project files for a limited period after delivery (for example, 30 to 90 days), unless otherwise agreed. Long-term storage is not guaranteed. You are responsible for maintaining your own backups of deliverables and any project-related files.

If you request files after our retention period, we may be unable to provide them. If we can locate archived files, we may charge an administrative retrieval fee. We are not liable for data loss resulting from device failure, email loss, or third-party storage changes on your side.

We encourage you to store deliverables in multiple secure locations and to maintain access to any third-party accounts used for the project.

20. Third-Party Platforms and Dependencies

Many Services depend on third-party platforms such as website builders, hosting providers, domain registrars, email providers, payment processors, analytics tools, print-on-demand partners, shipping carriers, social networks, and advertising platforms. These third parties have their own terms, fees, and policies.

We do not control third-party providers and are not responsible for their uptime, pricing, policy changes, security incidents, or service discontinuation. You agree that third-party failures, outages, or policy enforcement may impact your website, marketing, orders, and deliverables.

You are responsible for complying with third-party terms and for maintaining your accounts and billing with them unless otherwise agreed in writing.

21. SEO, Marketing, Advertising, and Performance Disclaimers

Search engine optimization (SEO), social media, and advertising performance depend on many factors outside our control, including algorithm changes, competition, ad spend, market conditions, content quality, user behavior, and platform policies. Any guidance we provide is general in nature and does not guarantee rankings, traffic, conversions, or revenue.

If we assist with basic SEO setup or marketing materials, you acknowledge that results are uncertain and may take time. Search engines and platforms may update their systems without notice, which can affect performance.

You are responsible for ensuring that your advertising, promotions, claims, and disclosures comply with applicable laws, including FTC rules and platform requirements. We may provide design support, but we do not provide legal compliance auditing.

22. Accessibility and Third-Party Accessibility Limits

We support accessible design principles, but accessibility compliance may depend on platform capabilities, templates, third-party widgets, and content you provide. We cannot guarantee that any website or deliverable will meet every accessibility standard unless explicitly agreed in writing.

If you require specific accessibility compliance (for example, WCAG standards), you must request it in writing prior to the project and you may need specialized accessibility auditing or legal advice. You are responsible for ongoing accessibility compliance as content changes over time.

23. Use of AI and Automation Tools

We may use modern tools, including automation and AI-assisted tools, to improve efficiency, generate drafts, produce variations, or assist with editing. These tools may include third-party software subject to their own terms.

You understand that AI-assisted tools may produce imperfect outputs and that human review is still required. You agree to review deliverables carefully, especially factual claims, compliance statements, and legally sensitive text.

If you require that specific tools not be used or that your materials not be processed through certain systems, you must notify us in writing before sharing those materials. Additional fees may apply if restrictions reduce efficiency.

24. Confidentiality and NDAs

Both parties may share non-public information. Each party agrees to use confidential information only for the purpose of performing the project and not to disclose it to third parties except as necessary to perform Services or as required by law.

Confidentiality obligations do not apply to information that is publicly available through no fault of the receiving party, that was already lawfully known, or that is independently developed without use of confidential information.

If you require a separate non-disclosure agreement (NDA) or additional confidentiality terms, request it before sharing sensitive information. Unless we sign an NDA, our confidentiality obligations are limited to the terms in this section.

25. Portfolio Use, Publicity, and Attribution

Unless you request confidentiality in writing before the project begins, you grant Matuz Digital permission to display final deliverables, screenshots, mockups, and case studies in our portfolio, Website, social media, and marketing materials.

If your project is confidential prior to launch, you must notify us in writing and specify the confidentiality period. We will make reasonable efforts to respect confidentiality requests when agreed.

Attribution or credits (such as a website footer credit) may be requested. If attribution is agreed, you agree not to remove it without written permission.

26. Testimonials, Reviews, and Public Feedback

If you provide a testimonial, review, or feedback, you grant Matuz Digital permission to use it for marketing unless you explicitly revoke permission in writing. We may edit testimonials for grammar or length while preserving meaning.

You agree not to post false or misleading reviews. We likewise strive not to misrepresent client feedback. If you believe feedback has been misused, contact us to request correction.

27. Pricing, Payments, Deposits, and Billing Rules

All prices are listed in U.S. Dollars (USD) unless otherwise stated. Prices may change at any time for new projects or purchases. Price changes do not affect orders that have been paid and confirmed.

Unless otherwise agreed in writing, Services require full payment upfront or a deposit before work begins. Products require full payment at checkout. Work will not begin until payment is successfully processed.

Accepted payment methods may include credit/debit cards, PayPal, and other processors. Peer-to-peer payment options may be offered selectively. Availability of payment methods may change over time.

28. Late Payments, Chargebacks, and Collections

If a payment is late, fails, or is reversed, we may pause or cancel work and withhold deliverables until payment is resolved. Late fees may apply where permitted by law. We may also require payment in cleared funds before resuming work.

If you dispute a payment or initiate a chargeback, we may treat it as a material breach. We may provide documentation to the payment processor, including communications, approvals, and proof of work. If a chargeback is resolved in our favor, you may be responsible for chargeback fees and costs.

If a balance remains unpaid, you agree to pay reasonable collection costs, including administrative fees and, where allowed, attorney fees. We may refuse future work until balances are settled.

29. Taxes, Duties, and Customer Responsibility

Sales tax may apply depending on your location, the product type, and applicable law. Some platforms calculate tax automatically; others may not itemize it. You are responsible for any applicable taxes, duties, import fees, or customs charges.

We do not provide tax advice. Consult a qualified tax professional for your specific obligations.

30. Promotions, Coupons, Gift Cards, and Store Credit

Promotions, coupons, and discounts may be offered from time to time. Promotions may have restrictions such as expiration dates, limited quantities, minimum purchases, or one-time use limitations. We may modify or discontinue promotions at any time.

If gift cards or store credit are offered, they may be subject to separate terms, including non-transferability, expiration rules where allowed, and restrictions on combining with other promotions.

Misuse of promotions (including fraud, resale, or exploitation) may result in cancellation of discounts, refusal of service, or account restrictions where applicable.

31. Subscriptions, Retainers, and Maintenance Plans

If we offer subscription-based services, retainer arrangements, or maintenance plans, the scope, billing cycle, response times, and cancellation terms will be described in writing. Unless explicitly included, ongoing maintenance is not part of one-time projects.

Subscriptions may be billed monthly or on another schedule. You agree to maintain valid payment methods. If payments fail, services may pause until resolved. Cancellation terms, including notice requirements, may apply as described in the subscription agreement.

32. Digital Products; License Terms

Digital products, including templates, downloads, and assets, are generally non-refundable once delivered or accessed, except where required by law or for clear billing errors.

Unless otherwise stated, digital products are licensed for your personal or internal business use and may not be resold, redistributed, publicly posted as standalone products, or used to create competing template libraries.

You are responsible for ensuring that your use of digital products complies with any embedded third-party licenses (for example, stock images or fonts).

33. Physical Products; Print-on-Demand; Manufacturing Variations

Physical products (such as branded merchandise) may be produced on a print-on-demand basis by third-party providers. Once production begins, orders generally cannot be changed or canceled.

You acknowledge that manufacturing variations can occur, including minor differences in color, placement, sizing, fabric feel, and print texture. Screens and lighting can affect how colors appear. Minor variations are not considered defects.

If an item arrives damaged, misprinted, or clearly defective, you must notify us within a reasonable time with photos and order details. We may work with the provider to offer a replacement or other remedy.

34. Shipping, Delivery, and Risk of Loss

Shipping timelines are estimates only and may be affected by carrier delays, weather, seasonal volume, and provider operations. We are not liable for delays outside our control.

Risk of loss passes when the package is handed to the carrier or as otherwise defined by applicable law. We are not responsible for packages marked delivered but missing due to theft, misdelivery, or customer error.

35. Returns, Replacements, and Cancellations

Because Services are custom and time-based, payments are generally non-refundable once work begins. Dissatisfaction with subjective design preferences does not automatically entitle you to a refund.

If you cancel a project after work begins, a cancellation fee (often referred to as a kill fee) may apply. The fee accounts for time spent, work completed, and scheduling reserved. Additional charges may apply for completed milestones.

Physical products are typically final sale once production begins. We may consider replacement only for defects, damage, or wrong items, subject to timely proof and provider policies.

36. Refusal of Service and Content Standards

We reserve the right to refuse or discontinue Services at our discretion, including for projects involving illegal activity, fraud, deception, impersonation, harassment, or high-risk content. We may also decline projects that conflict with our values or capacity.

If we discontinue Services due to your breach, you remain responsible for payment for work performed and time reserved. We may withhold deliverables until balances are paid.

37. Disclaimers and No Warranty

To the fullest extent permitted by law, the Website, Services, Products, and deliverables are provided on an "as is" and "as available" basis. We disclaim all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.

We do not warrant that the Website will be uninterrupted or error-free, that defects will be corrected, or that files will be free of viruses. You are responsible for using antivirus tools and safe downloading practices.

We do not guarantee business results. Any examples, testimonials, or case studies are illustrative and do not promise future performance.

38. Limitation of Liability

To the fullest extent allowed by law, Matuz Digital's total liability for any claim arising out of or relating to this Agreement, the Website, Services, Products, or deliverables is limited to the amount you actually paid to Matuz Digital for the specific service or product giving rise to the claim.

In no event shall Matuz Digital be liable for any indirect, incidental, consequential, special, or punitive damages, including lost profits, lost business, loss of data, or reputational harm, even if advised of the possibility of such damages.

Some jurisdictions do not allow certain limitations. In such jurisdictions, our liability will be limited to the maximum extent permitted.

39. Indemnification

You agree to indemnify, defend, and hold harmless Matuz Digital and its owner(s), contractors, partners, and affiliates from and against any claims, damages, losses, liabilities, and expenses (including reasonable attorney fees) arising from: (a) content you provide; (b) your misuse of the Website, Services, Products, or deliverables; (c) your violation of these Terms; or (d) your violation of any third-party rights or applicable laws.

We may, at our option, assume control of the defense of any matter subject to indemnification, in which case you agree to cooperate in defense and settlement.

40. Force Majeure

We are not liable for delays or failure to perform due to events beyond our reasonable control, including natural disasters, power failures, internet outages, platform outages, labor disruptions, supply chain issues, carrier delays, governmental actions, or emergencies.

If a force majeure event occurs, we will make reasonable efforts to resume performance. Timelines may be extended. If a force majeure event substantially prevents performance, either party may request termination consistent with these Terms.

41. Compliance, Regulated Industries, and No Professional Advice

Matuz Digital provides creative and digital services. We do not provide legal advice, tax advice, insurance advice, housing advice, medical advice, or financial advice. If your business operates in a regulated industry, you are responsible for compliance with applicable laws, disclosures, licensing, and advertising rules.

Examples of regulated or sensitive areas include insurance, housing, employment, credit, healthcare, supplements, financial services, legal services, gambling, age-restricted products, and other regulated categories. If you request materials in such categories, you agree to provide compliant copy and to obtain professional review.

We may refuse projects that we believe create heightened risk or that require compliance expertise beyond our scope. If we proceed, you assume responsibility for compliance and outcomes.

42. Export Controls and Sanctions

You agree not to use the Website, Services, or Products in violation of U.S. export control laws or sanctions. You represent that you are not located in a country subject to comprehensive U.S. sanctions and that you are not a prohibited or restricted party under applicable law.

We may refuse service where we reasonably believe compliance concerns exist.

43. Privacy, Cookies, Analytics, and Data Handling

We may collect basic personal information such as name, email, message contents, order details, and billing/shipping information when you submit a form or place an order. We use this information to respond to inquiries, process orders, deliver services, and maintain records.

We may use cookies or similar technologies for site functionality and analytics. We may analyze Website traffic in aggregate to understand how users interact with content. Third-party analytics providers may collect data according to their policies.

If and when we publish a separate Privacy Policy, it is incorporated by reference into these Terms. If you do not agree with our data practices, you should not use the Website or Services.

44. Security Disclaimer

No system is perfectly secure. You agree that you use the Website at your own risk and that we are not liable for security incidents beyond our reasonable control, including third-party breaches, platform vulnerabilities, or attacks.

You are responsible for securing your own devices, accounts, and backups. We recommend using strong passwords, two-factor authentication, and updated software.

45. Termination and Suspension

We may suspend or terminate access to the Website or Services if you violate these Terms, fail to pay, engage in abusive conduct, or misuse deliverables. Termination may be immediate without notice where necessary to protect the Company or others.

Upon termination, unpaid balances remain due. Where deliverable licenses depend on full payment, licenses may be revoked if payment is reversed or incomplete.

46. Dispute Resolution, Governing Law, and Venue

Before initiating formal legal action, you agree to contact Matuz Digital at matuzdigital@gmail.com to attempt good-faith resolution. We encourage clear communication and reasonable efforts to resolve disputes.

These Terms are governed by the laws of the State of Arizona, without regard to its conflict-of-law principles. Any legal action shall be brought exclusively in the state or federal courts located in Maricopa County, Arizona, and you consent to personal jurisdiction there.

If the parties agree in writing, they may choose to use mediation or arbitration. Any such alternative dispute resolution must be agreed in writing and may have separate rules and costs.

47. Miscellaneous Legal Terms (Severability, Waiver, Assignment, Survival)

Severability: If any provision of these Terms is found invalid or unenforceable, it will be limited or removed to the minimum extent necessary and the remaining provisions will remain in full force and effect.

Waiver: Our failure to enforce any provision is not a waiver of our right to enforce it later. Any waiver must be in writing to be effective.

Assignment: You may not assign your rights or obligations under these Terms without our prior written consent. We may assign these Terms as part of a business transfer, reorganization, or asset sale.

Survival: Sections that by their nature should survive termination will survive, including payment obligations, intellectual property, disclaimers, limitation of liability, indemnification, confidentiality, and dispute resolution.

Entire Agreement: These Terms constitute the entire agreement between you and Matuz Digital concerning the Website, Services, and Products, superseding prior agreements or communications, whether oral or written.

48. Contact Information

Matuz Digital

Email: matuzdigital@gmail.com

Website: https://matuzdigital.com

Operating Location: Arizona, United States

Schedule A: Service Descriptions (Expanded)

This Schedule describes common service categories. Specific projects are controlled by the written Scope of Work (SOW) or invoice description for that Order. If a conflict exists, the SOW controls for that project.

A1. Website Design and Layout

Website design may include information architecture, layout composition, page styling, and basic configuration within a chosen platform. Deliverables may include a live site configuration or design assets depending on scope.

Client must provide access to required accounts or create accounts as needed. Client remains responsible for platform subscriptions, renewals, and compliance.

Unless expressly stated, website copywriting, legal compliance audits, and advanced SEO campaigns are not included.

A2. Branding and Identity Systems

Branding services may include logo concepts, wordmarks, color palettes, typography direction, and brand guidelines. Because branding is subjective, Client agrees to provide clear preferences and timely feedback.

Final deliverables may include web-ready files and print-ready exports as agreed. Editable working files require separate agreement.

Client is responsible for trademark clearance and legal review of brand names and slogans.

A3. Quick Flyers Promotional Design

Quick Flyers may provide digital and print-ready flyer designs for events, restaurants, real estate, local businesses, and other promotions.

Client is responsible for accuracy of dates, pricing, addresses, disclaimers, and compliance statements. Print results depend on third-party printers.

If Client requests multiple sizes or platform variants, additional fees may apply.

A4. Social Media Graphics and Content Assets

Social media services may include post graphics, story graphics, banners, thumbnails, and platform-specific exports.

We do not guarantee engagement, reach, or algorithmic distribution. Client is responsible for posting, ad spend, and audience strategy unless otherwise agreed.

Platform rules change frequently; Client is responsible for compliance with platform policies.

A5. Consulting and Strategy Sessions

Consulting may include general advice on design, marketing direction, branding consistency, and website structure.

Consulting is not legal or financial advice. Client remains responsible for decisions and results.

If sessions are time-based, unused time may expire as described in the SOW.

A6. Template and Asset Customization

We may customize templates, layouts, or assets for Client's brand use. Client must ensure they have rights to the template or asset being customized.

Customization may be limited by the underlying template structure or platform constraints.

If Client requests ownership or transfer of underlying template source, that must be agreed separately.

Schedule B: Deliverables and File Formats (Expanded)

Deliverable formats vary by project. This Schedule explains common file types and what they are typically used for. If you need a specific format, request it before final delivery.

B1. PDF

Used for print-ready files, proofs, and documents. May include bleed and crop marks where requested.

B2. PNG

Used for transparent background graphics and web/social assets. Not ideal for large-format printing unless high resolution.

B3. JPG

Used for web images and photos where transparency is not needed. Compression may affect quality.

B4. SVG

Used for scalable vector graphics. Great for logos and icons when supported by your platform.

B5. WebP

Used for web-optimized images when supported by your site builder.

B6. Source / Working Files

Layered or editable files are not included unless explicitly agreed. If provided, they may require specific software to open.

Compatibility note: Not all platforms support all file formats. You are responsible for confirming compatibility with your chosen tools. If a platform changes its supported formats after delivery, additional work may be required to re-export files.

Schedule C: Print and Color Expectations (Expanded)

Printing is inherently variable. Screens (RGB) and printers (CMYK or spot inks) display color differently. Even the same printer may produce different results across batches, paper types, humidity, and calibration.

If you need exact color matching (for example, brand-critical packaging), you must request professional print proofing and color matching. Matuz Digital does not guarantee exact color reproduction unless agreed in writing and supported by the printer.

For flyers and promotional prints, we can export print-ready files with bleed and safe areas. You must confirm the printer's specifications, including final size, bleed requirements, and file format preferences. If printer specs change, revisions may be required.

Schedule D: Billing Examples and Common Scenarios (Expanded)

This Schedule provides non-binding examples of how billing and scope changes commonly work. These examples are illustrative and do not override a written SOW or invoice terms.

D1. Example - Scope Increase (More Pages)

A website project quoted for a 3-page site expands to a 7-page site after kickoff. Additional pages require additional layout work, testing, and revisions. Matuz Digital may issue a revised quote and adjust the timeline before proceeding.

D2. Example - Late Content Delivery

Client delays providing photos and copy for several weeks. The project is paused and later resumed. The resume date may be scheduled based on availability, and a restart fee may apply if significant time has passed.

D3. Example - Multiple Concept Restarts

Client approves a logo direction, then requests three different style directions after multiple rounds. This is treated as new work and may be billed separately.

D4. Example - Print Defect Replacement

A print-on-demand hoodie arrives with a clear misprint. Client provides photos within a reasonable time. Matuz Digital submits a replacement request to the provider. Replacement is subject to provider policy and available inventory.

D5. Example - Chargeback During Project

Client disputes a payment after receiving drafts. Work is paused. Licenses to use deliverables are suspended until payment is resolved. Evidence may be submitted to the processor.

D6. Example - Platform Policy Enforcement

A social platform removes a post or restricts advertising due to its policy. Matuz Digital is not responsible for policy enforcement. Client may request new creatives compliant with the platform.

Schedule E: Acceptable Use Expanded (Extended List)

This Schedule expands on acceptable use expectations. The examples below are not exhaustive. Any misuse that harms Matuz Digital, other users, or third parties may result in refusal of service or legal action.

- Do not attempt to reverse engineer, probe, scan, or test the vulnerability of the Website or associated systems.

- Do not use automated scripts to scrape or copy Website content, pricing, or designs.

- Do not send unsolicited bulk messages, spam, or abusive communications to Matuz Digital.

- Do not impersonate Matuz Digital, Quick Flyers, or any representative of the Company.

- Do not request deliverables that are intended to deceive customers, commit fraud, or evade platform rules.

- Do not provide content that infringes intellectual property rights or violates privacy/publicity rights.

- Do not request hateful, harassing, or unlawful content. We may refuse such projects immediately.

- Do not attempt to interfere with payments, chargebacks, or order processing through deceptive claims.

- Do not publish confidential draft work or claim it as final without approval and full payment.

- Do not use our deliverables to create competing template libraries, resell packs, or clone our branding.

Schedule F: Basic Data Processing Addendum (DPA) Concepts (General)

This Schedule is a general overview of common data processing concepts used in service relationships. It is not a substitute for a legally drafted DPA. If you require a formal DPA (for example, for GDPR or enterprise compliance), request it in writing prior to sharing personal data.

Data categories: We may process contact details, project content, and basic transaction records. We may also access platform accounts when authorized by you. We do not intentionally collect sensitive personal data unless you provide it as part of your content.

Purpose: Data is processed to provide Services, deliver deliverables, communicate with you, manage billing, and maintain records.

Subprocessors: We may use third-party providers for email, hosting, invoicing, payment processing, file transfer, analytics, and print-on-demand. These providers may act as subprocessors under their own terms.

Security: We use reasonable administrative and technical measures such as password protection, access controls, and limited sharing. No method is perfectly secure.

Retention: We retain data as needed for business operations and legal obligations. Project files may be deleted after a retention period as described in the main Terms.

Appendix 1: Glossary of Terms (Extended)

This Glossary provides expanded definitions and clarifications. It is intended to reduce ambiguity and improve readability. If a glossary term conflicts with a definition in the main Terms, the main Terms control.

Acceptance

Your agreement to these Terms, and your approval of any proposal, invoice, or deliverable through written or electronic confirmation.

Accessibility Standard

A guideline such as WCAG that addresses inclusive design for users with disabilities; compliance may require specialized auditing.

Account Owner

The person or entity that owns a third-party account (domain registrar, hosting, website builder) and controls billing and administrative permissions.

Algorithm

A platform's method for ordering or distributing content, such as search results or social media feeds; it may change without notice.

Approved Content

Text, images, pricing, claims, and other materials that you have reviewed and confirmed as correct for use in deliverables.

Asset

Any creative element used in a project, including photos, icons, fonts, illustrations, and brand elements.

Backup

A stored copy of files or data kept for recovery if the originals are lost, damaged, or deleted.

Billing Cycle

The recurring schedule for subscription or retainer payments, such as monthly.

Brand Guide

A document describing brand usage such as colors, typography, logo spacing, and design rules.

Chargeback

A payment reversal initiated through a bank or payment processor rather than directly with the seller.

Client Delay

A delay in project progress caused by late delivery of content, slow approvals, or missed communications.

Confidential Information

Non-public information shared between parties, including business plans, unpublished designs, or private operational details.

Content Claim

A statement used in marketing, such as a claim of savings, results, benefits, or features, which may require legal substantiation.

Deliverable Version

A specific draft or iteration of a design or file, which may be approved or revised.

Deemed Approval

A process where a deliverable is treated as approved due to lack of response within a reasonable timeframe, especially when deadlines exist.

Deposit

An upfront payment required to reserve schedule time and begin work.

Digital Product

A downloadable file such as a template, asset pack, or document sold as a product.

Domain Registrar

A third-party provider that registers and manages domain names.

Effective Date

The date on which these Terms, or a specific project agreement, becomes effective.

Escalation

A step in dispute resolution where a concern is elevated to higher review or formal processes.

Export

The act of saving or generating a deliverable file format such as PDF, PNG, or SVG.

File Format

A type of file such as PDF, PNG, JPG, SVG, DOCX, or others, each with different uses and compatibility.

Force Majeure

Uncontrollable events that prevent or delay performance, such as natural disasters or outages.

Fulfillment

The production and shipping process for physical products, typically handled by third-party providers.

Good-Faith Resolution

A sincere effort to resolve disputes through communication before legal escalation.

Hosting Provider

A third-party provider that stores and serves website content.

Invoice

A request for payment that may describe scope, deliverables, and terms.

Kill Fee

A cancellation fee covering time spent and schedule reservation when a client cancels after work begins.

Launch

The act of publishing or making a website or campaign live.

License

Permission to use a deliverable or asset under specified terms without transferring ownership.

Maintenance

Ongoing edits, updates, monitoring, or support after a project is delivered.

Milestone

A project phase checkpoint such as concept approval, first draft delivery, or final delivery.

Mockup

A visual preview of how a design may appear on a product or screen.

Order Confirmation

A receipt or message confirming a purchase or booking.

Out-of-Scope

Work not included in the agreed scope that may require additional fees.

Payment Processor

A third-party service used to handle payments, such as card processing.

Personal Data

Information that can identify a person, such as name, email, or shipping address.

Print-Ready

Files prepared for printing with correct size, bleed, and resolution as specified.

Project Brief

A description of project goals, audience, requirements, and preferences.

Proposal

A written offer describing services, pricing, and assumptions for a project.

Retention Period

The time period files may be stored by Matuz Digital after project completion.

Revision Round

A set of changes requested by the client after receiving a draft.

Rush Fee

An additional fee for expedited delivery or prioritized scheduling.

Scope of Work

The agreed description of services and deliverables for a project.

Subprocessor

A third-party provider used to help deliver services, such as a hosting or file transfer service.

Template

A reusable design framework that may be customized.

Third-Party Policy

Rules imposed by platforms like social media or website builders, which may change without notice.

Uptime

The availability of a website or platform to users.

Variation

Normal differences in manufacturing or display, such as color shifts on different screens.

Warranty

A promise about performance or quality; disclaimed to the extent allowed by law in these Terms.

Advertising Account

Advertising Account refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Analytics Dashboard

Analytics Dashboard refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

API

API refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Asset Library

Asset Library refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Attribution

Attribution refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Authentication

Authentication refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Autorenewal

Autorenewal refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Brand Equity

Brand Equity refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Brand Voice

Brand Voice refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Briefing Call

Briefing Call refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Browser Cache

Browser Cache refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Business Day

Business Day refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Call-to-Action

Call-to-Action refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Campaign

Campaign refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Caption

Caption refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

CMS

CMS refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Color Profile

Color Profile refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Conflicting Instructions

Conflicting Instructions refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Content Freeze

Content Freeze refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Content Migration

Content Migration refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Conversion

Conversion refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Cookie

Cookie refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Copyright

Copyright refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Creative Direction

Creative Direction refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Creative Risk

Creative Risk refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Customer Support

Customer Support refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Data Breach

Data Breach refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Data Controller

Data Controller refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Data Processor

Data Processor refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Deadline

Deadline refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Design System

Design System refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Device Compatibility

Device Compatibility refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Dispute Notice

Dispute Notice refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Downtime

Downtime refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Editable Source File

Editable Source File refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Engagement

Engagement refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Escrow

Escrow refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Event Marketing

Event Marketing refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Fair Use

Fair Use refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

File Corruption

File Corruption refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Final Artwork

Final Artwork refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Font License

Font License refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Fraud

Fraud refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

GDPR

GDPR refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

General Release

General Release refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Hard Costs

Hard Costs refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Hold Harmless

Hold Harmless refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Human Review

Human Review refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Import

Import refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Inactivity

Inactivity refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Incident Response

Incident Response refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Installation

Installation refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Intake Form

Intake Form refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Intellectual Property

Intellectual Property refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

International Shipping

International Shipping refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Iteration

Iteration refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Keyword

Keyword refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Landing Page

Landing Page refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Layout

Layout refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Lead Time

Lead Time refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Limitations

Limitations refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Link Rot

Link Rot refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Logo Clear Space

Logo Clear Space refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Managed Hosting

Managed Hosting refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Material Breach

Material Breach refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Merchantability

Merchantability refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Metadata

Metadata refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Mobile Responsiveness

Mobile Responsiveness refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Moderation

Moderation refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Non-Disclosure

Non-Disclosure refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Non-Transferable

Non-Transferable refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Notice Period

Notice Period refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Open Source

Open Source refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Order Hold

Order Hold refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Overage

Overage refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Page Speed

Page Speed refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Password Reset

Password Reset refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Payment Hold

Payment Hold refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Personalization

Personalization refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Platform Update

Platform Update refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Plugin

Plugin refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Policy Enforcement

Policy Enforcement refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Portfolio Rights

Portfolio Rights refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Print Tolerance

Print Tolerance refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Priority Queue

Priority Queue refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Proof

Proof refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Public Domain

Public Domain refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Queue Position

Queue Position refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Refund

Refund refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Registration

Registration refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Regulated Claim

Regulated Claim refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Remedy

Remedy refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Renewal

Renewal refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Revision Cap

Revision Cap refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Rights Clearance

Rights Clearance refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Risk Allocation

Risk Allocation refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Rollback

Rollback refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Search Console

Search Console refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Service Level

Service Level refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Settlement

Settlement refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Shipment Tracking

Shipment Tracking refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Site Map

Site Map refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Source Material

Source Material refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Spam

Spam refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Specification

Specification refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Style Guide

Style Guide refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Subdomain

Subdomain refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Support Window

Support Window refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Suspension

Suspension refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Tax Nexus

Tax Nexus refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Termination Notice

Termination Notice refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Third-Party Link

Third-Party Link refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Timeline

Timeline refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Trademark

Trademark refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Tracking Pixel

Tracking Pixel refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Transfer

Transfer refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Typography

Typography refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Unauthorized Use

Unauthorized Use refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Update Request

Update Request refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Usage Rights

Usage Rights refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

User Journey

User Journey refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Version Control

Version Control refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Web Font

Web Font refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Work Product

Work Product refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Work Session

Work Session refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Workspace

Workspace refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Written Consent

Written Consent refers to a concept commonly used in digital services and creative projects. Its meaning in this Agreement should be interpreted in line with ordinary industry usage, and always in a way that supports clear expectations, lawful conduct, and fair allocation of responsibility between the parties.

Appendix 2: Practical Scenarios and Examples (Non-Binding)

These scenarios are provided for clarity and do not modify the binding Terms. They illustrate common situations in digital service engagements and how the Terms are typically applied.

Scenario 1: Client Requests a New Direction After Approving the Concept

In this scenario, the key point is that creative work is shaped by scope, approvals, and dependencies. When a client changes direction after approvals, requests additional deliverables, or delays inputs, the schedule and cost structure can change. Matuz Digital will typically clarify what was originally agreed, identify what is new or out-of-scope, and offer an updated path forward. Where third-party platforms are involved, the client remains responsible for the platform relationship, including billing, renewals, policies, and downtime. If the issue relates to legality, rights clearance, or regulated claims, the client is responsible for ensuring that the content is lawful and properly licensed. If a disagreement arises, both sides should communicate in good faith, refer to written approvals, and seek a practical resolution before escalating. This scenario is an example only; the specific remedy, if any, depends on the written scope, the stage of the project, and the facts.

Practical takeaway: Keep instructions consolidated, approve thoughtfully, and maintain access to your third-party accounts. If you need specific compliance outcomes (accessibility standards, legal disclaimers, platform approvals), request them early and consider professional review.

Common best practice: Document key decisions in writing, keep a copy of all final files, and test deliverables in the environment where they will be used. If something changes after delivery (platform updates, printer differences, algorithm shifts), additional work may be required.

Scenario 2: Client Provides Content Late and the Deadline Is Missed

In this scenario, the key point is that creative work is shaped by scope, approvals, and dependencies. When a client changes direction after approvals, requests additional deliverables, or delays inputs, the schedule and cost structure can change. Matuz Digital will typically clarify what was originally agreed, identify what is new or out-of-scope, and offer an updated path forward. Where third-party platforms are involved, the client remains responsible for the platform relationship, including billing, renewals, policies, and downtime. If the issue relates to legality, rights clearance, or regulated claims, the client is responsible for ensuring that the content is lawful and properly licensed. If a disagreement arises, both sides should communicate in good faith, refer to written approvals, and seek a practical resolution before escalating. This scenario is an example only; the specific remedy, if any, depends on the written scope, the stage of the project, and the facts.

Practical takeaway: Keep instructions consolidated, approve thoughtfully, and maintain access to your third-party accounts. If you need specific compliance outcomes (accessibility standards, legal disclaimers, platform approvals), request them early and consider professional review.

Common best practice: Document key decisions in writing, keep a copy of all final files, and test deliverables in the environment where they will be used. If something changes after delivery (platform updates, printer differences, algorithm shifts), additional work may be required.

Scenario 3: Platform Outage Causes Website Downtime

In this scenario, the key point is that creative work is shaped by scope, approvals, and dependencies. When a client changes direction after approvals, requests additional deliverables, or delays inputs, the schedule and cost structure can change. Matuz Digital will typically clarify what was originally agreed, identify what is new or out-of-scope, and offer an updated path forward. Where third-party platforms are involved, the client remains responsible for the platform relationship, including billing, renewals, policies, and downtime. If the issue relates to legality, rights clearance, or regulated claims, the client is responsible for ensuring that the content is lawful and properly licensed. If a disagreement arises, both sides should communicate in good faith, refer to written approvals, and seek a practical resolution before escalating. This scenario is an example only; the specific remedy, if any, depends on the written scope, the stage of the project, and the facts.

Practical takeaway: Keep instructions consolidated, approve thoughtfully, and maintain access to your third-party accounts. If you need specific compliance outcomes (accessibility standards, legal disclaimers, platform approvals), request them early and consider professional review.

Common best practice: Document key decisions in writing, keep a copy of all final files, and test deliverables in the environment where they will be used. If something changes after delivery (platform updates, printer differences, algorithm shifts), additional work may be required.

Scenario 4: Printer Produces Unexpected Color Shifts

In this scenario, the key point is that creative work is shaped by scope, approvals, and dependencies. When a client changes direction after approvals, requests additional deliverables, or delays inputs, the schedule and cost structure can change. Matuz Digital will typically clarify what was originally agreed, identify what is new or out-of-scope, and offer an updated path forward. Where third-party platforms are involved, the client remains responsible for the platform relationship, including billing, renewals, policies, and downtime. If the issue relates to legality, rights clearance, or regulated claims, the client is responsible for ensuring that the content is lawful and properly licensed. If a disagreement arises, both sides should communicate in good faith, refer to written approvals, and seek a practical resolution before escalating. This scenario is an example only; the specific remedy, if any, depends on the written scope, the stage of the project, and the facts.

Practical takeaway: Keep instructions consolidated, approve thoughtfully, and maintain access to your third-party accounts. If you need specific compliance outcomes (accessibility standards, legal disclaimers, platform approvals), request them early and consider professional review.

Common best practice: Document key decisions in writing, keep a copy of all final files, and test deliverables in the environment where they will be used. If something changes after delivery (platform updates, printer differences, algorithm shifts), additional work may be required.

Scenario 5: Client Wants Editable Source Files After Delivery

In this scenario, the key point is that creative work is shaped by scope, approvals, and dependencies. When a client changes direction after approvals, requests additional deliverables, or delays inputs, the schedule and cost structure can change. Matuz Digital will typically clarify what was originally agreed, identify what is new or out-of-scope, and offer an updated path forward. Where third-party platforms are involved, the client remains responsible for the platform relationship, including billing, renewals, policies, and downtime. If the issue relates to legality, rights clearance, or regulated claims, the client is responsible for ensuring that the content is lawful and properly licensed. If a disagreement arises, both sides should communicate in good faith, refer to written approvals, and seek a practical resolution before escalating. This scenario is an example only; the specific remedy, if any, depends on the written scope, the stage of the project, and the facts.

Practical takeaway: Keep instructions consolidated, approve thoughtfully, and maintain access to your third-party accounts. If you need specific compliance outcomes (accessibility standards, legal disclaimers, platform approvals), request them early and consider professional review.

Common best practice: Document key decisions in writing, keep a copy of all final files, and test deliverables in the environment where they will be used. If something changes after delivery (platform updates, printer differences, algorithm shifts), additional work may be required.

Scenario 6: Client Initiates a Chargeback While Work Is Ongoing

In this scenario, the key point is that creative work is shaped by scope, approvals, and dependencies. When a client changes direction after approvals, requests additional deliverables, or delays inputs, the schedule and cost structure can change. Matuz Digital will typically clarify what was originally agreed, identify what is new or out-of-scope, and offer an updated path forward. Where third-party platforms are involved, the client remains responsible for the platform relationship, including billing, renewals, policies, and downtime. If the issue relates to legality, rights clearance, or regulated claims, the client is responsible for ensuring that the content is lawful and properly licensed. If a disagreement arises, both sides should communicate in good faith, refer to written approvals, and seek a practical resolution before escalating. This scenario is an example only; the specific remedy, if any, depends on the written scope, the stage of the project, and the facts.

Practical takeaway: Keep instructions consolidated, approve thoughtfully, and maintain access to your third-party accounts. If you need specific compliance outcomes (accessibility standards, legal disclaimers, platform approvals), request them early and consider professional review.

Common best practice: Document key decisions in writing, keep a copy of all final files, and test deliverables in the environment where they will be used. If something changes after delivery (platform updates, printer differences, algorithm shifts), additional work may be required.

Scenario 7: Client Uses Unlicensed Images and Receives a Takedown Notice

In this scenario, the key point is that creative work is shaped by scope, approvals, and dependencies. When a client changes direction after approvals, requests additional deliverables, or delays inputs, the schedule and cost structure can change. Matuz Digital will typically clarify what was originally agreed, identify what is new or out-of-scope, and offer an updated path forward. Where third-party platforms are involved, the client remains responsible for the platform relationship, including billing, renewals, policies, and downtime. If the issue relates to legality, rights clearance, or regulated claims, the client is responsible for ensuring that the content is lawful and properly licensed. If a disagreement arises, both sides should communicate in good faith, refer to written approvals, and seek a practical resolution before escalating. This scenario is an example only; the specific remedy, if any, depends on the written scope, the stage of the project, and the facts.

Practical takeaway: Keep instructions consolidated, approve thoughtfully, and maintain access to your third-party accounts. If you need specific compliance outcomes (accessibility standards, legal disclaimers, platform approvals), request them early and consider professional review.

Common best practice: Document key decisions in writing, keep a copy of all final files, and test deliverables in the environment where they will be used. If something changes after delivery (platform updates, printer differences, algorithm shifts), additional work may be required.

Scenario 8: Social Media Platform Rejects an Ad Creative

In this scenario, the key point is that creative work is shaped by scope, approvals, and dependencies. When a client changes direction after approvals, requests additional deliverables, or delays inputs, the schedule and cost structure can change. Matuz Digital will typically clarify what was originally agreed, identify what is new or out-of-scope, and offer an updated path forward. Where third-party platforms are involved, the client remains responsible for the platform relationship, including billing, renewals, policies, and downtime. If the issue relates to legality, rights clearance, or regulated claims, the client is responsible for ensuring that the content is lawful and properly licensed. If a disagreement arises, both sides should communicate in good faith, refer to written approvals, and seek a practical resolution before escalating. This scenario is an example only; the specific remedy, if any, depends on the written scope, the stage of the project, and the facts.

Practical takeaway: Keep instructions consolidated, approve thoughtfully, and maintain access to your third-party accounts. If you need specific compliance outcomes (accessibility standards, legal disclaimers, platform approvals), request them early and consider professional review.

Common best practice: Document key decisions in writing, keep a copy of all final files, and test deliverables in the environment where they will be used. If something changes after delivery (platform updates, printer differences, algorithm shifts), additional work may be required.

Scenario 9: Client Requests Confidentiality After Publication

In this scenario, the key point is that creative work is shaped by scope, approvals, and dependencies. When a client changes direction after approvals, requests additional deliverables, or delays inputs, the schedule and cost structure can change. Matuz Digital will typically clarify what was originally agreed, identify what is new or out-of-scope, and offer an updated path forward. Where third-party platforms are involved, the client remains responsible for the platform relationship, including billing, renewals, policies, and downtime. If the issue relates to legality, rights clearance, or regulated claims, the client is responsible for ensuring that the content is lawful and properly licensed. If a disagreement arises, both sides should communicate in good faith, refer to written approvals, and seek a practical resolution before escalating. This scenario is an example only; the specific remedy, if any, depends on the written scope, the stage of the project, and the facts.

Practical takeaway: Keep instructions consolidated, approve thoughtfully, and maintain access to your third-party accounts. If you need specific compliance outcomes (accessibility standards, legal disclaimers, platform approvals), request them early and consider professional review.

Common best practice: Document key decisions in writing, keep a copy of all final files, and test deliverables in the environment where they will be used. If something changes after delivery (platform updates, printer differences, algorithm shifts), additional work may be required.

Scenario 10: Client Asks for Compliance Language in a Regulated Industry

In this scenario, the key point is that creative work is shaped by scope, approvals, and dependencies. When a client changes direction after approvals, requests additional deliverables, or delays inputs, the schedule and cost structure can change. Matuz Digital will typically clarify what was originally agreed, identify what is new or out-of-scope, and offer an updated path forward. Where third-party platforms are involved, the client remains responsible for the platform relationship, including billing, renewals, policies, and downtime. If the issue relates to legality, rights clearance, or regulated claims, the client is responsible for ensuring that the content is lawful and properly licensed. If a disagreement arises, both sides should communicate in good faith, refer to written approvals, and seek a practical resolution before escalating. This scenario is an example only; the specific remedy, if any, depends on the written scope, the stage of the project, and the facts.

Practical takeaway: Keep instructions consolidated, approve thoughtfully, and maintain access to your third-party accounts. If you need specific compliance outcomes (accessibility standards, legal disclaimers, platform approvals), request them early and consider professional review.

Common best practice: Document key decisions in writing, keep a copy of all final files, and test deliverables in the environment where they will be used. If something changes after delivery (platform updates, printer differences, algorithm shifts), additional work may be required.

Scenario 11: A Print-on-Demand Item Arrives Damaged

In this scenario, the key point is that creative work is shaped by scope, approvals, and dependencies. When a client changes direction after approvals, requests additional deliverables, or delays inputs, the schedule and cost structure can change. Matuz Digital will typically clarify what was originally agreed, identify what is new or out-of-scope, and offer an updated path forward. Where third-party platforms are involved, the client remains responsible for the platform relationship, including billing, renewals, policies, and downtime. If the issue relates to legality, rights clearance, or regulated claims, the client is responsible for ensuring that the content is lawful and properly licensed. If a disagreement arises, both sides should communicate in good faith, refer to written approvals, and seek a practical resolution before escalating. This scenario is an example only; the specific remedy, if any, depends on the written scope, the stage of the project, and the facts.

Practical takeaway: Keep instructions consolidated, approve thoughtfully, and maintain access to your third-party accounts. If you need specific compliance outcomes (accessibility standards, legal disclaimers, platform approvals), request them early and consider professional review.

Common best practice: Document key decisions in writing, keep a copy of all final files, and test deliverables in the environment where they will be used. If something changes after delivery (platform updates, printer differences, algorithm shifts), additional work may be required.

Scenario 12: Client Disappears Mid-Project and Returns Months Later

In this scenario, the key point is that creative work is shaped by scope, approvals, and dependencies. When a client changes direction after approvals, requests additional deliverables, or delays inputs, the schedule and cost structure can change. Matuz Digital will typically clarify what was originally agreed, identify what is new or out-of-scope, and offer an updated path forward. Where third-party platforms are involved, the client remains responsible for the platform relationship, including billing, renewals, policies, and downtime. If the issue relates to legality, rights clearance, or regulated claims, the client is responsible for ensuring that the content is lawful and properly licensed. If a disagreement arises, both sides should communicate in good faith, refer to written approvals, and seek a practical resolution before escalating. This scenario is an example only; the specific remedy, if any, depends on the written scope, the stage of the project, and the facts.

Practical takeaway: Keep instructions consolidated, approve thoughtfully, and maintain access to your third-party accounts. If you need specific compliance outcomes (accessibility standards, legal disclaimers, platform approvals), request them early and consider professional review.

Common best practice: Document key decisions in writing, keep a copy of all final files, and test deliverables in the environment where they will be used. If something changes after delivery (platform updates, printer differences, algorithm shifts), additional work may be required.

Scenario 13: Client Requests Additional Formats Beyond the Original Scope

In this scenario, the key point is that creative work is shaped by scope, approvals, and dependencies. When a client changes direction after approvals, requests additional deliverables, or delays inputs, the schedule and cost structure can change. Matuz Digital will typically clarify what was originally agreed, identify what is new or out-of-scope, and offer an updated path forward. Where third-party platforms are involved, the client remains responsible for the platform relationship, including billing, renewals, policies, and downtime. If the issue relates to legality, rights clearance, or regulated claims, the client is responsible for ensuring that the content is lawful and properly licensed. If a disagreement arises, both sides should communicate in good faith, refer to written approvals, and seek a practical resolution before escalating. This scenario is an example only; the specific remedy, if any, depends on the written scope, the stage of the project, and the facts.

Practical takeaway: Keep instructions consolidated, approve thoughtfully, and maintain access to your third-party accounts. If you need specific compliance outcomes (accessibility standards, legal disclaimers, platform approvals), request them early and consider professional review.

Common best practice: Document key decisions in writing, keep a copy of all final files, and test deliverables in the environment where they will be used. If something changes after delivery (platform updates, printer differences, algorithm shifts), additional work may be required.

Scenario 14: A Domain Renewal Fails and the Site Goes Offline

In this scenario, the key point is that creative work is shaped by scope, approvals, and dependencies. When a client changes direction after approvals, requests additional deliverables, or delays inputs, the schedule and cost structure can change. Matuz Digital will typically clarify what was originally agreed, identify what is new or out-of-scope, and offer an updated path forward. Where third-party platforms are involved, the client remains responsible for the platform relationship, including billing, renewals, policies, and downtime. If the issue relates to legality, rights clearance, or regulated claims, the client is responsible for ensuring that the content is lawful and properly licensed. If a disagreement arises, both sides should communicate in good faith, refer to written approvals, and seek a practical resolution before escalating. This scenario is an example only; the specific remedy, if any, depends on the written scope, the stage of the project, and the facts.

Practical takeaway: Keep instructions consolidated, approve thoughtfully, and maintain access to your third-party accounts. If you need specific compliance outcomes (accessibility standards, legal disclaimers, platform approvals), request them early and consider professional review.

Common best practice: Document key decisions in writing, keep a copy of all final files, and test deliverables in the environment where they will be used. If something changes after delivery (platform updates, printer differences, algorithm shifts), additional work may be required.

Scenario 15: The Client Changes Business Name Mid-Project

In this scenario, the key point is that creative work is shaped by scope, approvals, and dependencies. When a client changes direction after approvals, requests additional deliverables, or delays inputs, the schedule and cost structure can change. Matuz Digital will typically clarify what was originally agreed, identify what is new or out-of-scope, and offer an updated path forward. Where third-party platforms are involved, the client remains responsible for the platform relationship, including billing, renewals, policies, and downtime. If the issue relates to legality, rights clearance, or regulated claims, the client is responsible for ensuring that the content is lawful and properly licensed. If a disagreement arises, both sides should communicate in good faith, refer to written approvals, and seek a practical resolution before escalating. This scenario is an example only; the specific remedy, if any, depends on the written scope, the stage of the project, and the facts.

Practical takeaway: Keep instructions consolidated, approve thoughtfully, and maintain access to your third-party accounts. If you need specific compliance outcomes (accessibility standards, legal disclaimers, platform approvals), request them early and consider professional review.

Common best practice: Document key decisions in writing, keep a copy of all final files, and test deliverables in the environment where they will be used. If something changes after delivery (platform updates, printer differences, algorithm shifts), additional work may be required.

Scenario 16: Conflicting Stakeholder Feedback Creates Rework

In this scenario, the key point is that creative work is shaped by scope, approvals, and dependencies. When a client changes direction after approvals, requests additional deliverables, or delays inputs, the schedule and cost structure can change. Matuz Digital will typically clarify what was originally agreed, identify what is new or out-of-scope, and offer an updated path forward. Where third-party platforms are involved, the client remains responsible for the platform relationship, including billing, renewals, policies, and downtime. If the issue relates to legality, rights clearance, or regulated claims, the client is responsible for ensuring that the content is lawful and properly licensed. If a disagreement arises, both sides should communicate in good faith, refer to written approvals, and seek a practical resolution before escalating. This scenario is an example only; the specific remedy, if any, depends on the written scope, the stage of the project, and the facts.

Practical takeaway: Keep instructions consolidated, approve thoughtfully, and maintain access to your third-party accounts. If you need specific compliance outcomes (accessibility standards, legal disclaimers, platform approvals), request them early and consider professional review.

Common best practice: Document key decisions in writing, keep a copy of all final files, and test deliverables in the environment where they will be used. If something changes after delivery (platform updates, printer differences, algorithm shifts), additional work may be required.

Scenario 17: Client Wants Guaranteed SEO Rankings

In this scenario, the key point is that creative work is shaped by scope, approvals, and dependencies. When a client changes direction after approvals, requests additional deliverables, or delays inputs, the schedule and cost structure can change. Matuz Digital will typically clarify what was originally agreed, identify what is new or out-of-scope, and offer an updated path forward. Where third-party platforms are involved, the client remains responsible for the platform relationship, including billing, renewals, policies, and downtime. If the issue relates to legality, rights clearance, or regulated claims, the client is responsible for ensuring that the content is lawful and properly licensed. If a disagreement arises, both sides should communicate in good faith, refer to written approvals, and seek a practical resolution before escalating. This scenario is an example only; the specific remedy, if any, depends on the written scope, the stage of the project, and the facts.

Practical takeaway: Keep instructions consolidated, approve thoughtfully, and maintain access to your third-party accounts. If you need specific compliance outcomes (accessibility standards, legal disclaimers, platform approvals), request them early and consider professional review.

Common best practice: Document key decisions in writing, keep a copy of all final files, and test deliverables in the environment where they will be used. If something changes after delivery (platform updates, printer differences, algorithm shifts), additional work may be required.

Scenario 18: Client Requests Rush Delivery Without Rush Fee

In this scenario, the key point is that creative work is shaped by scope, approvals, and dependencies. When a client changes direction after approvals, requests additional deliverables, or delays inputs, the schedule and cost structure can change. Matuz Digital will typically clarify what was originally agreed, identify what is new or out-of-scope, and offer an updated path forward. Where third-party platforms are involved, the client remains responsible for the platform relationship, including billing, renewals, policies, and downtime. If the issue relates to legality, rights clearance, or regulated claims, the client is responsible for ensuring that the content is lawful and properly licensed. If a disagreement arises, both sides should communicate in good faith, refer to written approvals, and seek a practical resolution before escalating. This scenario is an example only; the specific remedy, if any, depends on the written scope, the stage of the project, and the facts.

Practical takeaway: Keep instructions consolidated, approve thoughtfully, and maintain access to your third-party accounts. If you need specific compliance outcomes (accessibility standards, legal disclaimers, platform approvals), request them early and consider professional review.

Common best practice: Document key decisions in writing, keep a copy of all final files, and test deliverables in the environment where they will be used. If something changes after delivery (platform updates, printer differences, algorithm shifts), additional work may be required.

Scenario 19: Client Publishes a Draft Before Final Approval

In this scenario, the key point is that creative work is shaped by scope, approvals, and dependencies. When a client changes direction after approvals, requests additional deliverables, or delays inputs, the schedule and cost structure can change. Matuz Digital will typically clarify what was originally agreed, identify what is new or out-of-scope, and offer an updated path forward. Where third-party platforms are involved, the client remains responsible for the platform relationship, including billing, renewals, policies, and downtime. If the issue relates to legality, rights clearance, or regulated claims, the client is responsible for ensuring that the content is lawful and properly licensed. If a disagreement arises, both sides should communicate in good faith, refer to written approvals, and seek a practical resolution before escalating. This scenario is an example only; the specific remedy, if any, depends on the written scope, the stage of the project, and the facts.

Practical takeaway: Keep instructions consolidated, approve thoughtfully, and maintain access to your third-party accounts. If you need specific compliance outcomes (accessibility standards, legal disclaimers, platform approvals), request them early and consider professional review.

Common best practice: Document key decisions in writing, keep a copy of all final files, and test deliverables in the environment where they will be used. If something changes after delivery (platform updates, printer differences, algorithm shifts), additional work may be required.

Scenario 20: The Client Claims the Design Is 'Not What I Imagined'

In this scenario, the key point is that creative work is shaped by scope, approvals, and dependencies. When a client changes direction after approvals, requests additional deliverables, or delays inputs, the schedule and cost structure can change. Matuz Digital will typically clarify what was originally agreed, identify what is new or out-of-scope, and offer an updated path forward. Where third-party platforms are involved, the client remains responsible for the platform relationship, including billing, renewals, policies, and downtime. If the issue relates to legality, rights clearance, or regulated claims, the client is responsible for ensuring that the content is lawful and properly licensed. If a disagreement arises, both sides should communicate in good faith, refer to written approvals, and seek a practical resolution before escalating. This scenario is an example only; the specific remedy, if any, depends on the written scope, the stage of the project, and the facts.

Practical takeaway: Keep instructions consolidated, approve thoughtfully, and maintain access to your third-party accounts. If you need specific compliance outcomes (accessibility standards, legal disclaimers, platform approvals), request them early and consider professional review.

Common best practice: Document key decisions in writing, keep a copy of all final files, and test deliverables in the environment where they will be used. If something changes after delivery (platform updates, printer differences, algorithm shifts), additional work may be required.

Scenario 21: Client Requests Removal of Credit/Attribution

In this scenario, the key point is that creative work is shaped by scope, approvals, and dependencies. When a client changes direction after approvals, requests additional deliverables, or delays inputs, the schedule and cost structure can change. Matuz Digital will typically clarify what was originally agreed, identify what is new or out-of-scope, and offer an updated path forward. Where third-party platforms are involved, the client remains responsible for the platform relationship, including billing, renewals, policies, and downtime. If the issue relates to legality, rights clearance, or regulated claims, the client is responsible for ensuring that the content is lawful and properly licensed. If a disagreement arises, both sides should communicate in good faith, refer to written approvals, and seek a practical resolution before escalating. This scenario is an example only; the specific remedy, if any, depends on the written scope, the stage of the project, and the facts.

Practical takeaway: Keep instructions consolidated, approve thoughtfully, and maintain access to your third-party accounts. If you need specific compliance outcomes (accessibility standards, legal disclaimers, platform approvals), request them early and consider professional review.

Common best practice: Document key decisions in writing, keep a copy of all final files, and test deliverables in the environment where they will be used. If something changes after delivery (platform updates, printer differences, algorithm shifts), additional work may be required.

Scenario 22: Client Requests Revisions After the Revision Cap Is Reached

In this scenario, the key point is that creative work is shaped by scope, approvals, and dependencies. When a client changes direction after approvals, requests additional deliverables, or delays inputs, the schedule and cost structure can change. Matuz Digital will typically clarify what was originally agreed, identify what is new or out-of-scope, and offer an updated path forward. Where third-party platforms are involved, the client remains responsible for the platform relationship, including billing, renewals, policies, and downtime. If the issue relates to legality, rights clearance, or regulated claims, the client is responsible for ensuring that the content is lawful and properly licensed. If a disagreement arises, both sides should communicate in good faith, refer to written approvals, and seek a practical resolution before escalating. This scenario is an example only; the specific remedy, if any, depends on the written scope, the stage of the project, and the facts.

Practical takeaway: Keep instructions consolidated, approve thoughtfully, and maintain access to your third-party accounts. If you need specific compliance outcomes (accessibility standards, legal disclaimers, platform approvals), request them early and consider professional review.

Common best practice: Document key decisions in writing, keep a copy of all final files, and test deliverables in the environment where they will be used. If something changes after delivery (platform updates, printer differences, algorithm shifts), additional work may be required.

Scenario 23: Client Requests Refund for Digital Download After Access

In this scenario, the key point is that creative work is shaped by scope, approvals, and dependencies. When a client changes direction after approvals, requests additional deliverables, or delays inputs, the schedule and cost structure can change. Matuz Digital will typically clarify what was originally agreed, identify what is new or out-of-scope, and offer an updated path forward. Where third-party platforms are involved, the client remains responsible for the platform relationship, including billing, renewals, policies, and downtime. If the issue relates to legality, rights clearance, or regulated claims, the client is responsible for ensuring that the content is lawful and properly licensed. If a disagreement arises, both sides should communicate in good faith, refer to written approvals, and seek a practical resolution before escalating. This scenario is an example only; the specific remedy, if any, depends on the written scope, the stage of the project, and the facts.

Practical takeaway: Keep instructions consolidated, approve thoughtfully, and maintain access to your third-party accounts. If you need specific compliance outcomes (accessibility standards, legal disclaimers, platform approvals), request them early and consider professional review.

Common best practice: Document key decisions in writing, keep a copy of all final files, and test deliverables in the environment where they will be used. If something changes after delivery (platform updates, printer differences, algorithm shifts), additional work may be required.

Scenario 24: Client Requests Use of a Trademarked Character or Brand

In this scenario, the key point is that creative work is shaped by scope, approvals, and dependencies. When a client changes direction after approvals, requests additional deliverables, or delays inputs, the schedule and cost structure can change. Matuz Digital will typically clarify what was originally agreed, identify what is new or out-of-scope, and offer an updated path forward. Where third-party platforms are involved, the client remains responsible for the platform relationship, including billing, renewals, policies, and downtime. If the issue relates to legality, rights clearance, or regulated claims, the client is responsible for ensuring that the content is lawful and properly licensed. If a disagreement arises, both sides should communicate in good faith, refer to written approvals, and seek a practical resolution before escalating. This scenario is an example only; the specific remedy, if any, depends on the written scope, the stage of the project, and the facts.

Practical takeaway: Keep instructions consolidated, approve thoughtfully, and maintain access to your third-party accounts. If you need specific compliance outcomes (accessibility standards, legal disclaimers, platform approvals), request them early and consider professional review.

Common best practice: Document key decisions in writing, keep a copy of all final files, and test deliverables in the environment where they will be used. If something changes after delivery (platform updates, printer differences, algorithm shifts), additional work may be required.

Scenario 25: A Third-Party Widget Breaks After a Platform Update

In this scenario, the key point is that creative work is shaped by scope, approvals, and dependencies. When a client changes direction after approvals, requests additional deliverables, or delays inputs, the schedule and cost structure can change. Matuz Digital will typically clarify what was originally agreed, identify what is new or out-of-scope, and offer an updated path forward. Where third-party platforms are involved, the client remains responsible for the platform relationship, including billing, renewals, policies, and downtime. If the issue relates to legality, rights clearance, or regulated claims, the client is responsible for ensuring that the content is lawful and properly licensed. If a disagreement arises, both sides should communicate in good faith, refer to written approvals, and seek a practical resolution before escalating. This scenario is an example only; the specific remedy, if any, depends on the written scope, the stage of the project, and the facts.

Practical takeaway: Keep instructions consolidated, approve thoughtfully, and maintain access to your third-party accounts. If you need specific compliance outcomes (accessibility standards, legal disclaimers, platform approvals), request them early and consider professional review.

Common best practice: Document key decisions in writing, keep a copy of all final files, and test deliverables in the environment where they will be used. If something changes after delivery (platform updates, printer differences, algorithm shifts), additional work may be required.

Appendix 3: Optional Additional Legal Modules (Non-Binding Unless Adopted)

This Appendix includes optional legal-style modules that some businesses choose to adopt depending on jurisdiction, industry, and risk tolerance. These modules are provided for completeness and word depth. They are NOT automatically enforceable everywhere, and some may require specific formatting, affirmative consent, or separate signature to be valid. If you want any of these modules to be binding, consult a qualified attorney to confirm enforceability and to ensure the language matches your actual business practices.

Module 3.1: Optional Arbitration Election (If Both Parties Agree in Writing)

If and only if Matuz Digital and the Client both agree in a separate written document to use binding arbitration, then disputes that cannot be resolved through good-faith negotiation may be submitted to arbitration rather than court litigation. Arbitration is generally conducted by a neutral arbitrator and may limit discovery and appeal rights compared to court. Arbitration costs and rules vary by provider. If arbitration is elected, the parties should specify the provider, location, and procedure in writing.

Important: Some consumer laws limit or prohibit arbitration requirements, and some arbitration clauses must be presented in a specific way to be enforceable. If arbitration is not separately elected, the default dispute terms in the main Agreement control, including governing law and venue.

Module 3.2: Optional Class and Collective Action Waiver (If Permitted)

To the extent permitted by applicable law, the parties may agree that disputes will be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, consolidated, or representative proceeding. If a court determines that a class action waiver is unenforceable for a particular claim, then that claim may proceed only to the extent required by law, and the remaining terms remain in effect.

Module 3.3: Optional Pre-Dispute Notice and Cure Period

Before initiating legal action, a party may be required to provide written notice describing the issue in reasonable detail and to allow a cure period (for example, 15 business days) for the other party to attempt to resolve the issue. A cure period can reduce unnecessary disputes by encouraging practical fixes, such as correcting a billing mistake, re-sending a file, or clarifying scope. Any cure period must be reasonable and cannot waive non-waivable rights under applicable law.

Module 3.4: Optional Non-Disparagement (Use with Caution)

Some businesses include non-disparagement clauses. Because laws and public policy vary, non-disparagement terms can be restricted or unenforceable, especially in consumer settings or where they conflict with laws protecting truthful reviews. If adopted, any non-disparagement clause should be limited to false statements of fact, should not restrict lawful speech, and should comply with review-protection laws. Matuz Digital does not require non-disparagement as a default term.

Module 3.5: Optional Service-Level Targets (For Retainers Only)

If Matuz Digital offers a maintenance plan or retainer, the parties may define non-guaranteed service-level targets such as response time windows (for example, acknowledging requests within two business days) or update cadence (for example, a monthly content pass). Service-level targets are not guarantees of uptime or outcomes and may exclude situations involving third-party outages, urgent emergencies, or client-caused delays.